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Last Updated: June 17, 2025
These Terms of Service (“Terms”) govern your access to and use of the WordPress VIP Customer Hub (“Services”). Please read these Terms carefully before accessing or using the Services. By accessing or using the Services, you agree to be bound by the Terms and all other operating rules, policies, and procedures that we may publish via the Services from time to time (collectively, the “Agreement”). You also agree that we may modify the Services from time to time and the Agreement will apply to any such modifications too. If you do not agree to these Terms, you may not use the Services.
1. Who’s Who
“You” means the individual using the Services.
“We,” “us,” and “WordPress VIP” all mean WPVIP Inc.
2. Your Account
Using the Services requires an account. You agree to provide us with complete and accurate information when setting up your account and keep the information current so that we can communicate with you about your account. We may need to send you emails about notable updates regarding the Services.
We consider the creation of a WordPress VIP Customer Hub account to be an inquiry about our products and services which means that we may contact you to share more details about what we have to offer (i.e., marketing). Don’t worry — if you aren’t interested, you can opt out of the marketing communications, whether it’s an email, phone call, or text message.
You’re solely responsible and liable for all activity under your account. You’re also fully responsible for keeping your password secure. We’re not liable for anything you do including any damages of any kind incurred as a result of your acts or omissions with respect to the Services.
Don’t share or misuse your access credentials. And notify us immediately of any unauthorized uses of your account or of any other breach of security. If we believe your account has been compromised, we may suspend or disable it.
3. Privacy
If you’d like to learn about how we handle the data you provide us, please see our Privacy Policy. By using the Service, you consent to our collection and use of personal data as outlined in our Privacy Policy.
4. Acceptable Use
All users must use the Customer Hub in a professional manner. Harassment, discrimination, and personal attacks of any kind are forbidden. You may not share offensive, false or misleading content. You may not share content that you do not have the necessary rights to share. All content you post must be relevant to the Customer Hub’s purpose. Please do not post confidential, proprietary, or sensitive information. You retain ownership of your content but you grant WPVIP a license to use, display, and distribute it within the Customer Hub. WPVIP reserves the right to remove content and suspend or terminate accounts that violate these Terms at its sole discretion.
5. Minimum Age Requirements
You must be at least 18 years of age to use the Services.
6. Feedback
We love hearing from you and are always looking to improve the Services. When you share comments, ideas, or feedback with us, you agree that we’re free to use them without any restriction or compensation to you.
7. Intellectual Property
The Agreement doesn’t transfer any intellectual property rights to you, and all right, title, and interest in and to the Services remains solely with us. All trademarks, service marks, graphics, and logos used in connection with the Services are trademarks or registered trademarks of WordPress VIP or Automattic Inc. Using the Services doesn’t grant you any right or license to reproduce or otherwise use any such trademarks.
8. Termination
We may terminate your access to the Services at any time, with or without cause or notice, effective immediately.
9. Disclaimers
The Services are provided “as is” and we disclaim all warranties of any kind, express or implied, to the maximum extent allowed by applicable law, including, without limitation, the warranties of merchantability, fitness for a particular purpose and non-infringement. We make no warranty that the Services will be error free or that access thereto will be continuous or uninterrupted. Your use of the Services is at your sole risk.
10. Jurisdiction and Applicable Law.
Except to the extent any applicable law provides otherwise, the Agreement and any access to or use of the Services will be governed by the laws of the state of California, U.S.A., excluding its conflict of law provisions and the application of the United Nations Convention of Contracts for the International Sale of Goods, and the proper venue for any disputes arising out of or relating to the Agreement and any access to or use of our Services will be the state and federal courts located in San Francisco County, California, U.S.A. Nothing in this Agreement affects your rights as a consumer to rely on mandatory provisions in your country of residence.
11. Limitation of Liability
In no event will we be liable with respect to the Services or any other subject matter of the Agreement under any contract, negligence, strict liability or other legal or equitable theory for: (i) any special, incidental or consequential damages; (ii) the cost of procurement for substitute products or services; (iii) interruption of use or loss or corruption of data; or (iv) any amounts that exceed $50. We shall have no liability for any failure or delay due to matters beyond our reasonable control. The foregoing shall not apply to the extent prohibited by applicable law.
12. Miscellaneous
The Agreement constitutes the entire agreement between WPVIP Inc. and you concerning the Services. If any part of the Agreement is unlawful, void, or unenforceable, that part is severable from the Agreement, and does not affect the validity or enforceability of the rest of the Agreement. A waiver by either party of any term or condition of the Agreement or any breach thereof, in any one instance, will not waive such term or condition or any subsequent breach thereof. We may assign our rights under the Agreement without condition. You may only assign your rights under the Agreement with our prior written consent.